Discover more about Hi-Trans Express
We encourage you to further explore the distinguishing features of our services by calling your nearest Hi-Trans Express branch.
FREQUENTLY ASKED QUESTIONS

Where are Hi-Trans Express branches located?

Hi-Trans Express has its own company owned branches and distribution centres located in Melbourne, Sydney, Brisbane, Adelaide and Perth.

What is Hi-Trans Express approach to customer service?

At Hi-Trans Express, we strive to provide our clients with an exceptional customer service experience. To us, you are never just another ‘number.’

You’ll find your personal account managers will remain in regular contact and are always only a phone call away. Furthermore, every client has a dedicated customer service consultant assigned to their account who becomes familiar with their exact needs.

Experienced long-term employees understand specific requirements of varying industries and can provide assistance and advice for loading, storage, distribution and more.

We are familiar with transport and 3PL logistics companies providing attractive ‘honeymoon’ rates at the start of a supplier relationship, only to discover these rates have a short life and are substantially increased over the period of the contract. What is Hi-Trans Express' approach to rate increases?

In the first instance, our partnerships with clients are established on the premise that we are at the beginning of a long-term relationship. Consequently, we ensure the rates we provide initially have been costed correctly, allowing us to provide an ongoing quality service that will only be subject to marginal rate increases over the years. Our approach is in stark contrast to that of many of our competitors, who ‘buy’ work at break-even rates with intention to substantially increase rates after the ‘honeymoon’ period.

Can you manage every aspect our international logistics operations?

Yes, we can. Through our preferred supplier relationships with freight forwarders, we can ensure your freight is transported, at competitive rates, by air or sea to any location in the world.